Booking your stay with us means enjoying a seamless, stress-free experience in a luxury villa tailored to your perfect getaway. Our rental policies ensure a smooth process from reservation to check-out, outlining important details on payments, cancellations, house rules, and guest responsibilities. Please review the guidelines below to help us provide you with an exceptional stay.
Bookings and Deposits
A deposit of 25% is required to hold the date. Checks payable to William Bell- Villa De La Luna mailed to 122-3 Bishop Tolbert Road, Santa Rosa Beach Fl 32459 USA. Your booking becomes a confirmed reservation upon receipt of deposit by Costa Rican Beach Villas. Receipt of deposit or final payment constitutes acceptance of these terms and conditions.
If you have additional guests joining who are not included in your reservation or staying at a villa, there will be a fee of $250 per person per day, which consists of 3 meals a day and an open bar.
Final Payment
The final payment is due 60 days prior to arrival. All bookings made within 60 days of arrival are subject to complete payment.
Cancellation Charges
- 90 days or more prior to arrival: no charge per person
- 90-60 days: 20% of package price
- 60 days or less: 100% of package price unless villa is re-rented for the same dates, in which case the cancellation penalty will be $100 per person.
Refunds
All refund requests must be submitted in writing within 30 days of the scheduled completion of the trip. No refunds will be made due to delays or changes in airline schedules or any individual decision not to participate.
Documentation
U.S. Citizens require proof of citizenship consisting of a VALID PASSPORT 60 days prior to arrival. Failure to present proper identification will not entitle you to any refunds.
Responsibility
Costa Rican Beach Villas and your travel agency are not responsible for accidents, loss, detention, annoyance, delays, and expenses arising from quarantine, strikes, force majeure, failure of any means of conveyance to arrive or depart as scheduled, government restrictions or regulations, discontinuance or change in transit or lodging, and other causes over which we have no control. As the full responsibility of the operation of any conveyance used for tours rests with the company(ies) or persons engaged in conveying passengers, and said company(ies) of operation, compensation, for any mishap must be sought in the country where the list inconvenience or accident occurred. Neither Costa Rican Beach Villa and its agents, suppliers, or travel agents shall assume any liability for member’s failure to obtain required documentation; in which case members will not be entitled to a refund. The passage contract in use by the airlines concerned, when issued, shall constitute consent to all provisions in the condition list.